Refund policy

Return and Refund Policy

Last updated: August 4, 2026

We want you to be satisfied with your CardClad purchase. We accept returns under the following terms.

30-Day Return Window

You have 30 days from the date of delivery to request a return. Requests made after 30 days will not be accepted (except where required by law or for clear seller error).

Buyer Pays Return Shipping

The buyer is responsible for all return shipping costs and must use a tracked, insured method. We recommend purchasing insurance for higher-value items. Original outbound shipping costs are non-refundable unless the return is due to our error (wrong item, damaged in transit due to our packaging, or item not as described).

Restocking Fee

Approved returns that are not the result of our error (for example, buyer’s remorse, change of mind, or ordering the wrong item) are subject to a 15% restocking fee calculated on the product price (excluding shipping and taxes). This fee will be deducted from your refund total.

No restocking fee will be charged when the return is due to:

•  Our error (incorrect item shipped)

•  Defective or damaged item caused by our packaging or handling

•  Item that is materially not as described

Eligibility

To be eligible for a return/refund:

•  Item must be in the same condition as received (unused, unopened if originally sealed, original packaging and any protective materials intact).

•  Sealed products must have original factory seals/shrink wrap undamaged.

•  Graded cards must remain in their original, undamaged slab/case.

•  Raw/single cards must match the condition described in the listing.

•  Proof of purchase (order number) required.

We reserve the right to refuse returns that show signs of use, damage caused after delivery, attempted resealing, or that differ materially from the shipped condition. Collectibles are condition-sensitive; minor variations consistent with the original listing description are not grounds for return.

Non-Returnable Items (unless defective or our error)

Items marked “Final Sale,” opened sealed product (when not our fault), gift cards, or digital items (if any).

How to Start a Return

1.  Email returns@cardclad.com within 30 days of delivery with your order number, reason for return, and photos if relevant.

2.  We will reply with return authorization.

3.  Ship the item to:
CardClad Returns
30840 Royal Hill Rd
Burlington, WI 53105
Include your order number inside the package and use a tracked, insured shipping method.

Refunds

Once we receive and inspect the returned item (typically within a few business days of arrival), we will notify you of approval or rejection.

Approved refunds are issued to the original payment method, minus any applicable restocking fee and non-refundable shipping costs. Your bank or card issuer usually posts the refund within 5–10 business days after we process it.

Refunds for defective, damaged-in-transit (our packaging fault), or incorrect items will include return shipping reimbursement when applicable and will not be subject to a restocking fee.

Exchanges

In We generally issue refunds rather than direct exchanges. You may place a new order for a replacement item.

Cancellations

Orders can usually be cancelled before they ship. Once shipped, the return policy applies.

Questions? Email returns@cardclad.com or hello@cardclad.com